What Does A Case Manager Do In Rehab?

What do case managers do in rehab?
Dominic Nicosia

Written By

Dominic Nicosia

If you or your loved one are searching for addiction treatment, there may be certain terms you don’t recognize. Although these terms may be unfamiliar, they are fundamental to the care and recovery processes, and it’s important to understand what they mean. One term that may seem unfamiliar to you is “case manager.” Though you may not understand what case managers do, they quickly become one of the most important people in your treatment. If you’re wondering what a case manager is, what they do and how they help recovery, here is some information that can help you.

What Does A Case Manager Do?

Your case manager is essentially your designated “point person” in your treatment program. They coordinate, monitor and adjust all aspects of your care from intake (entry into treatment) to discharge (the day they leave).

The Case Management Society of America defines the process of case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost-effective outcomes. In the context of addiction, this means that they oversee every non-clinical aspect of care, including:

  • Communicating with you to identify your treatment needs and required resources
  • Filling out paperwork and documentation to facilitate continuity of care
  • Communicating with different agencies and entities that are essential to your care
  • Researching and fully understanding your physical and behavioral health needs to coordinate proper care
  • Presenting you with robust and cost-effective care plans that make sense for you
  • Meeting with the clinical care teams that are providing services and advocating on your behalf
  • Creating or assisting care plans for the clients through every stage of treatment
  • Interfacing with your insurance company on your behalf (when applicable)

Think of your case manager as something between an advocate, an assistant and a friend. They’re there to help you through the unique twists and turns of your care to ensure you’re getting the best and most intuitive care possible so you can focus on getting the help you need.

Why Do I Need A Case Manager in Rehab?

No two rehab journeys are the same. You have unique clinical, logistical and lifestyle needs directly tied to your substance abuse and treatment. When you’re going through treatment, you need someone to coordinate care logistics that meet our clinical and financial needs. The reality of treatment is that there are many moving parts to it, and you need someone who can help you keep it all together, fight on your behalf, and make sure you have the tools to maintain compliance with your program.

Case managers provide the much-needed planning and prep that is essential to making your treatment run smoothly. Not only do they offer a stable and knowledgeable advocate when you need it most, but they also help your families understand the finer points of the logistics of the treatment process. They are one of the primary liaisons between your doctors, therapists, insurance companies and other stakeholders in the care process.

Case Management Services at Recovery Unplugged

 Now that you understand what case managers do in rehab and their importance to your treatment, Recovery Unplugged is ready to help you take the next step toward care. We offer comprehensive case management services to help you navigate every aspect of your care from beginning to end. We are in-network with most major insurance companies, world-class clinical staff and locations across the country.

Our case managers are the “unsung heroes” of the treatment and recovery experience. While our doctors and nurses provide expert medical care, your support staff is making sure you’re comfortable and your therapists are helping you develop long-term coping mechanisms, your case managers are working behind the scenes to bring it all together.

You or your loved one are in the best and most capable hands. Don’t let addiction continue to dictate your life. Contact Recovery Unplugged today to get started with your rehab. Our amazing doctors, nurses, therapists, and, CERTAINLY, our case managers are here to help you.

Dominic Nicosia

Dominic Nicosia

Dominic Nicosia, a seasoned content writer, brings a wealth of knowledge and expertise to the realm of healthcare writing, particularly in the addiction care field. Holding a Bachelor's Degree in Communications and Professional Writing from the University of the Arts Philadelphia (2009), Dominic has carved a niche for himself with over seven years of specialized writing experience in addiction care.

As the Senior Content Writer at Recovery Unplugged, Dominic is entrusted with the pivotal role of curating and overseeing the online blog, ensuring its alignment with the highest standards of accuracy, relevance, and trustworthiness. His responsibilities extend beyond the blog, encompassing all written communications within the Marketing domain. From articles and thought leadership pieces to web content, Dominic's penmanship is evident in every written facet of Recovery Unplugged.

Dominic's credibility is further enhanced by his contributions to esteemed publications like Austin Fit Magazine, where he delves into critical topics such as drug use, addiction, recovery, and mental health. His writings not only reflect his profound understanding of the subject matter but also resonate with readers, offering insights and guidance. Outside the professional sphere, Dominic's passion for music is evident. He has been writing and playing music for years, showcasing his versatility and depth as a writer and artist.

Dominic Nicosia stands as a beacon of expertise and credibility in the healthcare writing community. With a deep understanding of his subject matter and a commitment to accuracy, he consistently delivers content that is both informative and reliable, meeting the highest standards of quality and trustworthiness in the industry.


  • Proven track record in managing and enhancing online blogs, articles, and thought leadership pieces.
  • Adept at blending his passion for music with his writing, offering a unique perspective on topics.


  • Bachelor's Degree in Communications and Professional Writing from the University of the Arts Philadelphia (2009).
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